pak360 Frequently Asked Questions

Use the password reset option on the login page. Enter your registered mobile number or email and a reset code will be sent to your phone. If you no longer have access to your registered number or email, contact pak360 support via live chat. Our team will verify your identity through alternative means before helping you regain access.

Accounts are temporarily locked after several incorrect password attempts as a security precaution. This usually lifts automatically after a short waiting period. If it doesn't, or if your account has been suspended for a different reason — such as a pending verification or a Terms and Conditions review — contact support via live chat with your registered mobile number and they'll explain the specific situation.

No. pak360 allows one account per player. Attempting to register multiple accounts is a breach of our Terms and Conditions and can result in all accounts being suspended with balances withheld pending investigation. If you've lost access to an existing account, contact support rather than creating a new one.

Identity verification is typically required before processing your first withdrawal. You'll be asked to submit a copy of your CNIC or another government-issued ID to confirm your name, age and address. Documents are handled securely and are not shared with third parties for any marketing purpose. Completing verification upfront makes subsequent withdrawals significantly faster.

pak360 supports PKR deposits via JazzCash, Easypaisa, Raast, direct bank transfer and other approved local payment methods. All deposits are made in Pakistani Rupees — no currency conversion is involved. The full list of currently available methods, along with minimum deposit amounts, is shown on the Deposit page inside your account after logging in.

JazzCash and Easypaisa deposits typically reflect in your pak360 balance within a few minutes of confirmation on your mobile wallet. Bank transfers can take slightly longer depending on your bank. If a deposit hasn't appeared after 15 minutes, check your payment confirmation first, then contact pak360 support via live chat with your transaction reference number.

Minimum deposit amounts vary by payment method and are displayed on the Deposit page inside your account. They are set in PKR and are generally low enough that new players can try the platform with a modest first deposit before committing more. Check the current limits in your account as they may be updated from time to time.

First, confirm the payment went through on your JazzCash app — look for the transaction confirmation message and note the reference or transaction ID. Then contact pak360 support via live chat and provide that reference number. Our team can trace the payment on our end and manually credit your account if the funds have been received but not auto-matched. Keep your JazzCash transaction screenshot as proof.

Log in to your pak360 account and navigate to the Withdrawal section. Select your preferred PKR payment method — JazzCash, Easypaisa, Raast or bank account — enter the amount and confirm. Ensure your identity has been verified beforehand, as unverified accounts cannot process withdrawals. Your registered payment details must match your verified identity.

Standard withdrawals to JazzCash and Easypaisa are typically processed within a few hours of approval. Bank transfers may take one to two business days depending on your bank. VIP members at higher tiers benefit from faster processing times as one of their tier rewards. You can track the status of any pending withdrawal directly from the Withdrawal section in your account.

Common reasons include: identity verification not yet completed, active bonus funds that haven't met their wagering requirements, payment details that don't match your verified identity, or a withdrawal request that exceeds your available real-money balance. Check your account notifications for a specific reason, or contact support via live chat for a detailed explanation.

Withdrawals must generally be processed to the same payment method used for your most recent deposit, or to a verified account in your own name. This is a standard security and anti-fraud measure. If you need to withdraw to a different account — for example, if you've changed your mobile number or JazzCash account — contact support before submitting the withdrawal request so they can guide you through the verification process.

pak360 offers Live Casino (live-streamed tables including baccarat, roulette and blackjack), Slot Games (hundreds of titles across classic, video and jackpot categories), and Fish Games (skill-based shooting games across multiple stake rooms). All games are playable in PKR using your account balance.

RTP stands for Return to Player — it's the theoretical percentage of all money wagered on a game that is paid back to players over a very large number of spins or rounds. For example, a slot with 96% RTP theoretically pays back PKR 96 for every PKR 100 wagered, over time. RTP is a long-run mathematical figure, not a guarantee on any individual session. Higher RTP generally means lower house edge. Individual game RTP figures are typically shown in each game's info panel.

If your connection drops during a live casino round, the hand or round is completed by the platform automatically according to the game's rules — it does not freeze or remain open indefinitely. When you reconnect, your balance will reflect the result of the completed round. If you believe a round was resolved incorrectly, contact support with the approximate time of the issue and they can review the session log.

Fish games are multiplayer shooting games where you aim and fire at fish swimming across the screen. Each fish has a different payout multiplier — larger or rarer fish generally carry higher rewards. You spend ammunition (which costs PKR from your balance) and earn PKR back when you successfully catch fish. Different rooms have different stake levels, so you can choose a room that fits your current balance and playing style.

The welcome bonus is available to newly registered pak360 players on their first qualifying PKR deposit. Log in after registering, visit the Promotions section and opt in to the welcome offer before making your deposit. If you make a deposit without opting in, the bonus may not be applied. Specific bonus amounts, minimum deposit requirements and wagering conditions are shown in the current offer details in your account.

Wagering requirements — also called playthrough requirements — specify how many times a bonus amount must be bet before the bonus (and any winnings derived from it) can be withdrawn as real money. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place a total of PKR 20,000 in wagers before withdrawing. The specific requirement for each promotion is stated in its terms. Not all games contribute equally to wagering — check the contribution rates in the bonus terms.

Yes. During Pakistan Super League (PSL) season and major T20 international series, pak360 runs cricket-specific promotions exclusively for registered, logged-in players. These include match-day deposit bonuses, cricket leaderboards and special prize pools tied to match outcomes and results. Keep an eye on the Promotions section in your account during the cricket season for current offers.

Every real-money wager you place on pak360 earns you VIP points. As your points accumulate, you progress through VIP tiers — each tier unlocking a new set of benefits. The programme is automatic — there's no separate sign-up needed. Your current tier and points balance are visible in your account after logging in. Visit the VIP page to see the full tier structure and what each level offers.

Benefits increase at each tier. Higher VIP levels typically offer faster withdrawal processing, dedicated customer support, higher deposit and withdrawal limits, enhanced bonus rates, exclusive monthly promotions and access to VIP-only events and prize pools. Top-tier members are assigned a dedicated account manager. Full tier benefit details are on the VIP page.

VIP tiers on pak360 have a maintenance requirement — meaning your activity level needs to remain above a minimum threshold to hold your current tier across a review period. If your activity drops significantly, your tier may be adjusted downward at the next review. Full details on maintenance requirements are in the VIP programme terms shown on the VIP page. Active players who maintain consistent play typically have no issue holding their tier.

Log in to your account and go to Account Settings. Look for the Responsible Gaming or Account Limits section. You can set daily, weekly or monthly PKR deposit caps. Limits take effect immediately. You can lower a limit at any time — raising a limit requires a mandatory cooling-off period to prevent impulsive changes. Full details are on the Responsible Gaming page.

Self-exclusion closes your access to pak360 for a minimum of six months or permanently. It activates immediately and cannot be reversed before the chosen period ends — even if you change your mind. To activate it, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact support via live chat to have them apply it on your behalf. Any available real-money balance at the time of exclusion is returned to your registered PKR payment method.

No. pak360 is strictly for players aged 18 and above. Age verification is carried out at registration and may also be required before processing withdrawals. Players found to be under 18 have their accounts closed immediately. If you share a device with younger family members, we recommend using parental controls to restrict access to the platform.

pak360 is fully mobile-optimised and works smoothly in any modern mobile browser on Android or iOS. You get the full platform experience — live casino, slots, fish games, deposits, withdrawals and account management — without needing a separate app download. Simply visit pak360.onl in your phone's browser. You can add it to your home screen for one-tap access.

Try clearing your browser cache and cookies first — on Chrome for Android, go to Settings → Privacy → Clear Browsing Data. Make sure you're accessing pak360.onl directly. If problems continue, try a different browser (Chrome, Firefox, Samsung Internet all work well) or switch between mobile data and Wi-Fi to rule out a network issue. If the issue persists, contact support with your device model and browser name so our team can investigate.

pak360 support is available 24 hours a day, seven days a week via live chat. The chat widget is accessible from any page on pak360.onl once you're on the platform. You can also reach us by email at [email protected]. For urgent account issues — suspected unauthorised access, missing deposits, self-exclusion requests — live chat is the fastest option.

Yes. All data transmitted between your device and pak360 is protected by SSL encryption. Financial transactions are processed through secure payment gateways. pak360 does not sell player data or share it with third parties for marketing. Identity verification documents are stored securely and used only for verification purposes. For full details, see the Privacy Policy.